Ocean Riviera Paradise All Inclusive | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

“The beach proximity and fine Caribbean views were lovely!”view full review

Ocean Riviera Paradise All Inclusive is a 5-star resort on the Riviera Maya seafront featuring multiple swimming pools, a casino, and diverse dining options across 10 restaurants and 12 bars. This family-friendly Playa del Carmen hotel offers a Despacio Spa Centre and a comprehensive range of activities for all age groups.

Rooms & Amenities

Ocean Riviera Paradise All Inclusive provides various room types, including Eden Junior Suites and Privilege Master Suites, accommodating families and couples. Each room features a minibar, air conditioning, and a flat-screen TV, with select suites offering private jacuzzis and direct pool access.

Dining & Culinary Options

Dining options at Ocean Riviera Paradise include a variety of cuisines across 10 restaurants, such as a steakhouse, Italian, and a buffet restaurant with show cooking. Guests can enjoy meals and drinks under the inclusive package, which covers all meals, snacks, and beverages, including alcohol from local brands.

Leisure & Entertainment

For recreation, the resort features a water park, bowling alley, and multiple sports facilities, including tennis courts and non-motorized water sports. The Despacio Spa Centre offers a range of treatments, while evening entertainment includes live music and themed shows.

Services & Location

Ocean Riviera Paradise All Inclusive includes meeting facilities for business events and has a 24-hour reception for guest assistance. The property is a short distance from Cancun International Airport, providing easy access for travelers.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Eden Junior Suite

Max:

3 persons

615 sq. feet

Bed options:

1 King-size bed

Garden view

Shower

Coffee machine

room details

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Privilege Junior Suite Pool View

Max:

3 persons

615 sq. feet

Bed options:

1 King-size bed

Pool view

Shower

Coffee machine

room details

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Privilege Junior Suite Swim up Adults Only

Max:

3 persons

615 sq. feet

Bed options:

1 King-size bed

Shower

Private pool

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 3.9 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 6.3 mi

Cancun (CUN) 32.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Dining Experience

“During my stay, I had the pleasure of dining at the Italian restaurant multiple times. The food was excellent, coming out quickly, and each dish was beautifully presented. Our server, Jose, provided excellent service-by far the best I experienced during my 11 days. He was attentive, our glasses were always full and helping us with our Spanish pronunciation. I truly appreciated his hospitality!” view full review

Refreshing Spa Experience

“I visited the Despacio Spa and found it to be quite average. While the atmosphere was somewhat rushed, I appreciated the overall treatment I received. I recommend making appointments in advance for a more relaxed experience, as they tend to process guests quite quickly. It was a great way to unwind during my stay.” view full review

Comfortable Room Features

“I stayed in an Eden Junior Suite Swim Up, lovely. The room was spacious and had nice features. Although there was a slight issue with a mold smell initially, once I aired it out, it became quite comfortable. The tub took longer to fill, but the shower had great pressure, made for a pleasant experience overall.” view full review

Engaging Entertainment Options

“The entertainment offered at the resort was excellent. I enjoyed the themed Mexican night while there and appreciated the effort put into each show. They had activities happening around the pools every day which kept things lively and entertaining throughout my holiday. It added a refreshing touch to the atmosphere!” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Snorkelling
Tennis court
Bowling
Golf course

Services

Room service
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Garden area
Spa & wellness centre
Sauna
Pedicure
Manicure
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Quinta Avenida

3.9 mi

Landmark

Playa

5000 ft

Beach

Xcalacoco

4200 ft

Landmark

Punta Bete

2700 ft

Beach

Point Esmeralda

1.8 mi

Beach

Grand Coral Beach Club

1.4 mi

Golf Course

El Camaleon Golf Course

1.4 mi

Golf Course

Grand Coral Golf Riviera Maya

1.7 mi

Beach

Punta Esmeralda Beach

1.8 mi

Landmark

Punta Venado

2.2 mi

Landmark

Go Natural Explorers

2.0 mi

Landmark

Church of Guadalupe

2.5 mi

Landmark

Playa Publica 88

2.3 mi

Gallery

Galeria Luis Sottil

2.4 mi

Gallery

Amate Gallery

2.4 mi

Landmark

28 de Julio Square

2.4 mi

Landmark

Xca-Ha Park

2.4 mi

Landmark

Punta Venado Bike Park

2.5 mi

Landmark

Kingdom Hall of Jehovah's Witnesses

2.5 mi

Museum

Zona Arqueologica Tulum

2.5 mi

Landmark

Xavage Park by Xcaret

2.8 mi

Landmark

Martina Beach Club

3.0 mi

Landmark

Cenote Misterio Maya

2.9 mi

Landmark

La 5ta Hacienda

3.1 mi

Landmark

Dive Sites

2.9 mi

Gallery

Tierra Huichol

3.1 mi

Landmark

The Union

3.0 mi

Beach

Shangri-la's Beach

3.0 mi

Event hall

Salon Tres Rios I

3.0 mi

Landmark

Shangri-la Caribe Beach Village Resort

3.1 mi

Nearby

Punta Bete

3300 ft

Restaurants

Koh Thai

5100 ft

Predio El Limonar fraccion 2

La Brasserie

5100 ft

El Limonar 1 Dentro del Hotel The Fives

Oka - Sushi Bar

5100 ft

Predio El Limonar fraccion 2

Coco's Cabanas

3600 ft

Punta Bete Mexico Xcalacoco

La Marea

3800 ft

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Arezzo Restaurant

1.3 mi

Predio El Limonar Fraccion 2

Reviews and Ratings

Reviews from guests about their experience.

66%

loved their spa retreat and can’t wait to return.

6.6/10

Nice

Rooms

7.2

Location

7.0

Service

6.2

Dining

6.2

James

United States, December 2024

7.4/10

I had a mixed experience at Ocean Riviera Paradise. The Kids Club was fantastic, making our stay enjoyable, especially for my son, but the dining options had their ups and downs. The beach left a lot to be desired, and I faced issues with dining reservations and inconsistent service. Overall, it's a decent spot but with significant room for improvement.

Rooms

7.0

Our room was nice and pretty comfortable, though I wished the cleaning service was a bit more thorough.

Service

5.0

While some staff members were helpful, I often felt that service was inconsistent, especially around dining.

Location

6.0

The resort is positioned right by the beautiful Caribbean Sea, but my access to the beach was limited due to the erosion.

Dining

5.0

The food varied; some meals were great, while others were pretty mediocre. I had issues with dining reservations too.

Facilities

6.0

The pools were nice and there were plenty of activities, but the beach area was disappointing.

Eddie

United States, November 2024

6.0/10

I had a mixed experience at Ocean Riviera Paradise. While I loved the vibrant atmosphere and the diverse options for dining, I encountered issues with service and accessibility that affected my stay. The proximity to Playa del Carmen was a huge plus, offering a beautiful setting, but I felt the resort's policies sometimes made it difficult to fully enjoy the amenities.

Rooms

7.0

The rooms were comfortable, though not as clean as I had hoped. We stayed in a Junior Suite with a jacuzzi, which was a nice touch, but the cleaning service could have been more thorough.

Service

5.0

Most of the staff were kind, but there were times when I felt the service was lacking. Specifically, it was challenging to get help with simple requests, like needing to refrigerate medication, which added unnecessary stress to my stay.

Location

9.0

The resort's location near the beautiful Caribbean sea was fantastic, and it's conveniently close to Playa del Carmen, making it easy to explore the area. I really appreciated the natural surroundings and wildlife nearby.

Dining

6.0

There were plenty of dining options available, offering a variety of creative salads and international cuisine. However, I found the wait times to be frustrating, especially since some restaurants did not operate on a reservation basis as expected.

Facilities

6.0

The resort featured spacious grounds and multiple pools, which were great for relaxation. However, I was disappointed by the limitations surrounding certain activities and amenities, particularly the upselling practices for things that could have been included.

Don

United States, November 2024

6.8/10

My stay at Ocean Riviera Paradise was a mix of highlights and disappointments. I loved the cleanliness and spaciousness of our room, and the Kids Club was a fantastic experience for my child. However, the beach situation was quite disappointing, and the upselling during check-in left a bad taste in my mouth. Overall, it was a nice family vacation, but there are areas that need improvement.

Rooms

8.0

Our room was spacious and clean, meeting the expectations of a 5-star hotel. However, the desk unit was broken, which was not ideal.

Service

7.0

The Kids Club staff, especially Mirelle and Greg, were excellent and made my child feel very special. But the check-in upsell experience was unpleasant, detracting from my overall impression of the service.

Location

6.0

The resort is located right by the beautiful Caribbean Sea, though the actual beach was disappointing due to erosion and seaweed.

Dining

7.0

The food was alright, but it became repetitive after a while. I was especially disappointed with the coffee options, which were limited and often required long waits.

Facilities

7.0

The resort has several pools and activities, which are great for families, but the beach area and some maintenance issues like leaking in our room need attention.

Eric

United States, October 2024

6.4/10

I had a wonderful stay at Ocean Riviera Paradise. the Kids Club was a major highlight for my family. while the food varied in quality, we always found something enjoyable. However, we struggled with the coffee situation, as getting a good cup took a long wait.

Rooms

8.0

My room was kept clean and comfortable with a nice view. though I expected a bit more thorough cleaning at times.

Service

7.0

The staff were incredibly friendly and accommodating. but there were moments when we struggled to reach guest services.

Location

9.0

The resort is beautifully located right by the Caribbean Sea. and having access to nearby amenities made it convenient.

Dining

7.0

The buffet offered a good variety of food. but the specialty restaurants were hit or miss and could be difficult to access.

Facilities

8.0

The amenities were impressive, with fun activities for the kids. though the entertainment options could be improved.

Roger

United States, October 2024

7.0/10

Overall, my stay at Ocean Riviera Paradise was mostly enjoyable, though it wasn't without its flaws. The service was generally friendly, and I appreciated the cleanliness of the rooms and the resort grounds. However, the beach situation left much to be desired, and there were some issues with dining and upselling that detracted from the experience.

Rooms

6.0

My room was spacious and kept clean, although there were a couple of maintenance issues. The AC struggled to keep the room cool, especially on hot days, and I noticed the furniture was not in the best condition.

Service

7.0

While most staff were friendly and welcoming, the initial upselling attempts during check-in were quite pushy. Certain areas like the kid's club had really good staff, but overall, service at the restaurants was inconsistent.

Location

5.0

The resort is ideally located near the Caribbean Sea, but the beach itself was underwhelming, with sandbags and seaweed affecting the view and accessibility. I was expecting a beautiful beach experience, but it fell short.

Dining

6.0

I enjoyed the buffet, which had a good selection, but the other restaurants didn't meet my expectations. Some meals were hit-or-miss, and the service could be slow.

Facilities

7.0

The resort facilities were generally good, with many pools to choose from and entertainment options. However, I found it challenging to grab snacks between meal times as options outside designated hours were limited or overpriced.